We do our best to respond to emails promptly! We usually don't respond on weekends, and it may take a day or two for us to get back to you. Things get busy around here from time to time, and we appreciate your patience! Always feel free to send us another message to follow up. Please note, the Craftsman frames are designed to fit our print sizes which are 18" x 24" and 16"x20". The depth of the frame easily fits a layer of glass. You can find a piece of glass or plexi at your local frame shop, hardware store, or online. Our Craftsman frames do not come with glass, however they are easily adapted for glass. Or, check out our blog post here to see our favorite affordable frames on the internet.Ĭan you include glass or plexi with the Craftsman frame? You can choose from one of our handcrafted frame options above. Our print sizes are 18"x24" and 16"x20", perfect for standard framing sizes. We use that to decide which city to create next! We’ll be ramping up production this next year, so definitely keep an eye out. Be sure to cast your vote for the next city here. We want to put the best maps possible out there. Because of our intensive research and design process, each city takes about a month to complete. We are constantly working on adding more cities. We do hope to find a way to offer this in the future. We screenprint the maps by hand, which makes size and color difficult to adjust for a single order. Be sure to vote for your city here, and we'll update you as new options become available.Ĭurrently, we do not offer custom sizes or colors. However, we are actively researching the best way to offer custom, one-off maps. We do not offer custom cities at the moment. If your order can't be located at all, please send us an email here with your order number, and we will send you a new order. If a package is lost in transit, it can typically be tracked down by talking to your local post office. If you've lost your tracking number, let us know and we can look it up. You should be able to see where your package is in transit. Look for the tracking number in your shipment confirmation email. Prices and dates will vary based on location, weather, and USPS capabilities (packages generally take a little longer to arrive during the holidays). USPS Standard (First Class) 3-7 business days Be sure to check with us if you have a specific shipping deadline (email offer USPS Standard and Priority shipping. Orders typically ship within 24 hrs (48 hrs at most). Standard shipping rates and times apply and can be selected at checkout. You can also find the link at the bottom of this page. Click this link to begin the return process. Yes! We offer free exchanges and returns within 30 days of your purchase.
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